Last updated: Apr 2, 2026, 3:04 PM
Cash and loss management reports (also known as exception reports) can be used to find additional reporting information centered around loss management. The information displayed in these reports is configured using the same set of criteria that is used for the Sales Summary or Labor Summary. Below is a breakdown of what each tab of the report offers.
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In Toast Web, navigate to Reports. Using the reports navigation on the left-hand side of the screen, select Cash and loss management to open the drop-down and choose the report you'd like to view.
Once you've opened one of these reports, you may easily navigate between different reports by using the tabs at the top. If you'd like to export data into a spreadsheet, look for a download icon (down arrow) appearing in the top-right corner of the page or section next to the Show / hide columns button.
For an overview of the Cash Activity Audit, Cash Drawer Overview, or Drawer History, see this Support Center article: Cash Reports Overview. The rest of the cash and loss management reports are described below.
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On this report, you can view Void Reason, Void Order Count, Void Item Count, and Void Percent. Void Percent is the amount of voids against net sales. To learn more, check out this Support Center article: Void Items, Payments, and Checks.
Scrolling down, the Voided Orders report continues to breakdown voids into further refined data that includes:
Note: Cash will be voided from the device it was taken on. If a server has cash in hand on a handheld and a manager voids it on a bar terminal with a cash drawer, Toast will operate as if the cash was pulled from the drawer, not the server's cash in hand.
The best practice is to void the payment on the device that the payment was taken on.
Removed items are generated when a menu item is originally added to an order in Quick Order or Table Service mode, but it's removed from the order before it's fired to the kitchen (items are fired when Send, Stay, or Pay is pressed). This usually happens when a guest changes their mind during the ordering process or an employee selects an incorrect menu item.
Removed items will be sorted into two charts: Removal by Server and All Removed Items.
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To enable the Removed Items report, please follow these steps:
This report contains a Discount Summary - a breakdown of all discounts applied to orders over a given date range. You may also view discounts sorted by:
Note: For Toast Loyalty customers redemption of cash rewards will appear as "Cash Reward", formerly seen as "Reward Dollars" until March 30th, 2026. Item reward redemptions will appear using the configured reward name in Loyalty Settings.
A "no sale" occurs when a cash drawer is opened by pressing the No Sale button. No payment takes place. The information here is every instance of a no-sale transaction compiled from the Cash Activity Audit report.
Note: Toast doesn't track when a cash drawer is opened using a key.
View no sales transactions by:
The Unpaid Orders report will show any checks that have a balance due (positive or negative) over a given date range. As checks are updated with payments or discounts to account for the balances due, this report will update to match those changes. It's usually best that there are no orders reporting here, with the exception of checks that are currently open to accommodate guests.
To learn how to close unpaid checks, see the Close Out Day section of this Support Center article, Close Out Day, Z Report, and Auto-Capture Overview.
All refunds within the selected date range appear here. You may review card details, original and refunded payments, the user who performed the refund, and a comment if one was left. Select each refund to open the Order Details for more insight.
Voided payments are transactions that were initially authorized, and then canceled. This report shows the payment details for all voided payments within a given date range. Selecting a line entry will bring up Payment Details, and selecting the hyperlinked Order # will bring up the Order Details.
Quickly forward a receipt of a voided payment via text or email by selecting the Receipt drop-down menu. Guests may ask for these to confirm their payment was in fact voided, so they are easily accessible here.
The Tax Exempt report shows any order that was entered as tax exempt over a given date range. Select an order to display the Order Details. Review how to make an order tax exempt in this Support Center article, Tax Exempt Orders.
The Offline Payments report shows any payments that were rejected while a device was in offline mode or the credit card processor is down. The Offline Rejected Summary breaks down how many payments were rejected by each source. Offline Rejected Payments is the detailed view of each payment that was rejected when the device/s established a connection again.
The End of Day report is an event log of every order and cash drawer transaction. This can be an extensive report and is best viewed in the smallest possible timeframe.
At the top, a drop-down menu will let you select All Receipts and Cash Only. Cash Only allows you to see the no-sale and payout transactions also.
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