Set Up Your Datalogic Magellan Scanner/Scale With Toast

In this Article:

• Datalogic Magellan Scanner/Scale Setup Requirements
• Toast Setup Steps
• Device Setup Steps
• Troubleshoot the Magellan Scanner/Scale
• Additional Resources

Datalogic Magellan Scanner/Scale Setup Requirements

You can connect your Datalogic Magellan scanner/scale to your POS terminal. Magellan 8000 and 9000 series devices are all compatible with Toast POS. 

To set up your Magellan scanner/scale, you’ll need:

• Power cord: Datalogic 6003-0941
• Power brick: Datalogic 90ACC0194
• Host cable: RS-232, ICL, PC, 9D (Datalogic 90A052121)
  
  • For the Magellan 9xxx series: 90A052121 (male to female)
• USB-to-RS-232 serial adapter for the Toast terminal (USB-A or USB-C as available)
  
  • Supported USB-to-serial chipsets:
    
    • Prolific PL2023GC (vendor 0x067B, product 0x23A3)
    • FTDI FT232R (vendor 0x0403, product 0x6001)
  • Example cables:
    
    • Preferred
      
      • Prolific USB-A adapter
      • FTDI USB-C adapter
    • Other
      
      • FTDI USB-A adapter
• Not supported: Datalogic USB host cable and the green Datalogic scale cable

Note: 2D barcode-based loyalty or ID solutions are not supported with a Magellan scanner/scale. For ID scanning, use a supported mag-stripe swipe or a compatible handheld scanner. 

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Toast Setup for Datalogic Magellan Scanner/Scale

To set up a Datalogic Magellan scanner/scale, you’ll need to ensure that your weighed items are configured appropriately for SKUs/barcodes and to prompt for quantity, and you’ll also need to enable SKUs on your POS device. See these Support Center articles for instructions:

• Use Barcodes With Toast
• Toast Retail: Set Up Weighed Items or Configure Items Priced by Weight (non-Retail)

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Device Setup for Datalogic Magellan Scanner/Scale

Follow these steps up connect your Datalogic Magellan scanner/scale:

1. Wire your hardware.
   
   1. Connect the host RS-232 cable to the scanner/scale.
   2. Connect the other end to the USB-to-RS-232 adapter.
   3. Plug the adapter into a USB port on the Toast terminal, printer hub, or guest-facing display.
   4. Connect power to the scanner/scale to turn it on.
2. Program your scanner/scale.
   
   1. Disconnect the host cable to program your scanner/scale.
   2. Print the barcode sheet that matches the model of your scanner/scale:
      
      1. Note: Make sure to print the barcode sheet. Do not attempt to scan from a phone or laptop. 
      2. Magellan 9xxx Model Barcode Sheet
      3. Magellan 8xxx Model Barcode Sheet
   3. Scan the sequence of configuration barcodes from the printed sheet.
   4. Reconnect the host cable when you’re finished.
3. Verify scanner/scale operation.
   
   1. Launch Toast POS, log in with a POS access code, and navigate to Quick Order mode.
   2. Scan a UPC-A or EAN item. The full SKU digits should appear in the item line.
   3. Place a weighed item on the scale. The weight should populate in Toast within about one second.
   4. Try a few items to confirm consistent reads and stable weights.
      
      1. If reads are inconsistent, ensure that the USB cable is not connected to a printer hub. Connect the USB cable to the terminal or guest-facing display, and try again.
   5. If the scanner/scale is not operating as expected, proceed to troubleshooting steps below.

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Troubleshoot Datalogic Magellan Scanner/Scale Installation

Follow the troubleshooting steps below if your Datalogic Magellan scanner/scale is not operating as expected: 

• Nothing scans with the Magellan scanner/scale
  
  • Rescan the configuration barcode sheet to confirm the following settings:
    
    • Scanner was programmed to RS232-SC
    • Check character transmission is enabled for UPC-A, EAN-13, and EAN-8
  • Verify the USB-to-serial adapter uses a supported chipset (see above)
  • Power cycle the scanner (turn it off and back on again) after programming it
• Magellan scanner/scale disconnects or shows errors intermittently
  
  • Plug the adapter directly into the terminal rather than the printer hub.
  • FTDI adapters may exhibit more errors behind USB hubs; consider using a Prolific adapter or relocating the connection.
• Scale weight doesn’t appear when using Magellan scanner/scale
  
  • For a Magellan 9xxx model: Rescan the Enforced Zero Return: Non-zero for 4 minutes barcode, then reboot the scanner. 
  • Clear the scale and check for debris under the platter.
  • For weighted items, confirm that weights are configured on the menu.
• Configuration barcodes do not scan:
  • Print the barcode sheets. Do not attempt to scan from a phone or laptop.
  • If the 2D config barcodes do not scan, try the 1D Magellan 8500 barcode set. Some models may not support 2D barcodes.
  • If the lights on the device are cycling/flashing after a factory reset, check the error code and the troubleshooting guide in the Datalogic manual.
    • In some cases, the error code can be cleared by scanning additional configuration barcodes to disable broken features that are unused (EAS, remote display)
• Item barcodes do not scan, or scan with no response from the Toast terminal:
  • Confirm the scanner was programmed to RS232-SC.
    • If only the first scan registers after each power cycle of the scale, the device is in RS232-SC mode, but the Toast terminal is not receiving data. (In RS232-SC mode, the scanner will queue up the scan data until it is read.)
  • Verify the USB-to-serial adapter uses a supported chipset.
  • Unplug the USB cable from the Toast terminal and plug it back in (triggers the terminal to reinitialize the scanner/scale) after programming.
  • Power-cycle the scanner/scale after programming.
  • Note: Internal Toast users with access to Splunk can confirm the datalogicconnect log event to sanity check the scanner/scale is in RS232-SC mode and the cables are connected correctly.
• Item barcodes scan, but show the SKU not found error message:
  • Confirm that all configuration barcodes were scanned.
    • One failure mode is that one of the check character transmission barcodes for UPC-A, EAN-13, and EAN-8 was missed, resulting in barcode reads that are missing the last (check) digit.
  • Confirm menu items are configured correctly with SKUs in Toast Web.
• Item barcodes scan, but show the promo code not found error message:
  • Ensure SKUs are enabled in Device Setup on the terminal.

If you’ve followed these steps and your Magellan scanner/scale is still not recognized in Toast, contact Customer Care.

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Additional Resources for Scales

• Use a Scale With Toast
• Scale Seals and Certifications FAQ

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