Set Up Your Datalogic Magellan Scanner/Scale With Toast

In this Article:

• Datalogic Magellan Scanner/Scale Setup Requirements
• Toast Setup Steps
• Device Setup Steps
• Troubleshoot the Magellan Scanner/Scale
• Additional Resources

Datalogic Magellan Scanner/Scale Setup Requirements

You can connect your Datalogic Magellan scanner/scale to your POS terminal. Magellan 8000 and 9000 series devices are all compatible with Toast POS. 

To set up your Magellan scanner/scale, you’ll need:

• Power cord: Datalogic 6003-0941
• Power brick: Datalogic 90ACC0194
• Host cable: RS-232, ICL, PC, 9D (Datalogic 90A052121)
  
  • For the Magellan 9xxx series: 90A052121 (male to female)
• USB-to-RS-232 serial adapter for the Toast terminal (USB-A or USB-C as available)
  
  • Supported USB-to-serial chipsets:
    
    • Prolific PL2023GC (vendor 0x067B, product 0x23A3)
    • FTDI FT232R (vendor 0x0403, product 0x6001)
  • Example cables:
    
    • Preferred
      
      • Prolific USB-A adapter
      • FTDI USB-C adapter
    • Other
      
      • FTDI USB-A adapter
• Not supported: Datalogic USB host cable and the green Datalogic scale cable

Note: 2D barcode-based loyalty or ID solutions are not supported with a Magellan scanner/scale. For ID scanning, use a supported mag-stripe swipe or a compatible handheld scanner. 

Toast Setup for Datalogic Magellan Scanner/Scale

To set up a Datalogic Magellan scanner/scale, you’ll need to ensure that your weighed items are configured appropriately for SKUs/barcodes and to prompt for quantity, and you’ll also need to enable SKUs on your POS device. See these Toast Central articles for instructions:

• or (non-Retail)

Device Setup for Datalogic Magellan Scanner/Scale

Follow these steps up connect your Datalogic Magellan scanner/scale:

1. Wire your hardware.
   
   1. Connect the host RS-232 cable to the scanner/scale.
   2. Connect the other end to the USB-to-RS-232 adapter.
   3. Plug the adapter into a USB port on the Toast terminal, printer hub, or guest-facing display.
   4. Connect power to the scanner/scale to turn it on.
2. Program your scanner/scale.
   
   1. Disconnect the host cable to program your scanner/scale.
   2. Print the barcode sheet that matches the model of your scanner/scale:
      
      1. Note: Make sure to print the barcode sheet. Do not attempt to scan from a phone or laptop. 
   3. Scan the sequence of configuration barcodes from the printed sheet.
   4. Reconnect the host cable when you’re finished.
3. Verify scanner/scale operation.
   
   1. Launch Toast POS, log in with a POS access code, and navigate to Quick Order mode.
   2. Scan a UPC-A or EAN item. The full SKU digits should appear in the item line.
   3. Place a weighed item on the scale. The weight should populate in Toast within about one second.
   4. Try a few items to confirm consistent reads and stable weights.
      
      1. If reads are inconsistent, ensure that the USB cable is not connected to a printer hub. Connect the USB cable to the terminal or guest-facing display, and try again.
   5. If the scanner/scale is not operating as expected, proceed to troubleshooting steps below.

Troubleshoot Datalogic Magellan Scanner/Scale Installation

Follow the troubleshooting steps below if your Datalogic Magellan scanner/scale is not operating as expected: 

• Nothing scans with the Magellan scanner/scale
  
  • Rescan the configuration barcode sheet to confirm the following settings:
    
    • Scanner was programmed to RS232-SC
    • Check character transmission is enabled for UPC-A, EAN-13, and EAN-8
  • Verify the USB-to-serial adapter uses a supported chipset (see )
  • Power cycle the scanner (turn it off and back on again) after programming it
• Magellan scanner/scale disconnects or shows errors intermittently
  
  • Plug the adapter directly into the terminal rather than the printer hub.
  • FTDI adapters may exhibit more errors behind USB hubs; consider using a Prolific adapter or relocating the connection.
• Scale weight doesn’t appear when using Magellan scanner/scale
  
  • For a Magellan 9xxx model: Rescan the Enforced Zero Return: Non-zero for 4 minutes barcode, then reboot the scanner. 
  • Clear the scale and check for debris under the platter.
  • For weighted items, confirm that weights are configured on the menu.
• Configuration barcodes do not scan:
  • Print the barcode sheets. Do not attempt to scan from a phone or laptop.
  • If the 2D config barcodes do not scan, try the 1D Magellan 8500 barcode set. Some models may not support 2D barcodes.
  • If the lights on the device are cycling/flashing after a factory reset, check the error code and the troubleshooting guide in the Datalogic manual.
    • In some cases, the error code can be cleared by scanning additional configuration barcodes to disable broken features that are unused (EAS, remote display)
• Item barcodes do not scan, or scan with no response from the Toast terminal:
  • Confirm the scanner was programmed to RS232-SC.
    • If only the first scan registers after each power cycle of the scale, the device is in RS232-SC mode, but the Toast terminal is not receiving data. (In RS232-SC mode, the scanner will queue up the scan data until it is read.)
  • Verify the USB-to-serial adapter uses a supported chipset.
  • Unplug the USB cable from the Toast terminal and plug it back in (triggers the terminal to reinitialize the scanner/scale) after programming.
  • Power-cycle the scanner/scale after programming.
  • Note: Internal Toast users with access to Splunk can confirm the datalogicconnect log event to sanity check the scanner/scale is in RS232-SC mode and the cables are connected correctly.

If you’ve followed these steps and your Magellan scanner/scale is still not recognized in Toast, contact Customer Care.

Additional Resources for Scales