The MyToast App: Account

In this Article:

• MyToast App Overview
• Before You Begin
• Step 1: Download the MyToast App
• Step 2: Log In to MyToast for the First Time
• Step 3: Use the Account Tab
• Frequently Asked Questions
• Related Articles

MyToast App Overview

The MyToast app is a mobile hub for employees of Toast restaurants. Use it to download paystubs, manage your Toast Pay Card, view tax forms, request time off, see your schedule, and chat with your team. All Toast customers and their employees can use MyToast — a Toast Payroll or other paid subscription is not required for app access itself, although individual features inside the app may depend on which Toast products your restaurant uses.

Note: At this time, the MyToast app is only available to US customers, but this may change in the future.

MyToast vs. other Toast products. Many login and access questions come from confusing MyToast with another Toast product. Use this quick reference to confirm you are in the right product before following any steps below:

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Before You Begin

Applies to: MyToast app on iOS 16.0 or later (Apple devices) or Android 11 or later (Android devices); employees of US-based Toast restaurants

Permissions needed:

• No special permission is required for employees to download and log into MyToast for themselves.
• Permission 1.11 My Reports is required to view your own report data, such as tips earned, hours worked, sales, and more.
• To invite other team members from inside the MyToast app, you must have manager permissions in Toast Web (see Peremission Reference Guide).

What you'll accomplish: Download the MyToast app, log in for the first time using your Toast Web email, and configure the Account tab so the app works the way you want it to.

Note: Check your smartphone's OS version using the linked instructions for Apple devices or Android devices.

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Step 1: Download the MyToast App

You can download the MyToast app from the Apple App Store on iPhone or iPad, or the Google Play Store on an Android device. You can also scan the QR code below from your mobile device, which routes to the correct store automatically.

1. On an iPhone or iPad, open the App Store. On an Android device, open the Google Play Store.
2. Search for MyToast with no space between the words.
3. Download and open the MyToast app. Make sure you select MyToast and not the Local by Toast app or the Toast Now app — these are different products.

Expected outcome: The MyToast app is installed on your device and you see the first-time login screen when you open it.

Note: If MyToast is not compatible with your device, confirm your operating system version meets the minimum (iOS 16.0 or Android 11) and check the Frequently Asked Questions for next steps.

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Step 2: Log In to MyToast for the First Time

The first time you open MyToast, you set a password using your Toast Web email address. You do not need a company code, an organization name, or a Toast Payroll login to start — the MyToast first-time login is keyed to your email only.

1. Open the MyToast app. The first time you launch the app, select I'm new! on the welcome screen.

2. When asked whether you received an invite via email or text, select Yes if your manager sent you an invite — you will be routed to a personalized setup. Select No if you did not receive an invite to continue with the standard setup.

3. On the next screen, you can either set your password yourself or send instructions to your manager. To set your own password, select Set a password. If you would rather have your manager help, select Ask manager and the app will provide instructions you can forward.

4. Enter the email address associated with your Toast Web account (not your Toast Payroll account), then select Set a password. MyToast sends a password-reset email to that address.

5. Open your email and locate the message with the subject line Toast Password Reset. Select the Reset your password link in the email.

6. On the password-reset page, enter a new password. It must be at least seven characters long and contain at least one letter and one number. Select Update password to save it.
7. Return to the MyToast app on your mobile device and sign in with your Toast Web email and new password.

Expected outcome: You are signed into the MyToast app and see the Account tab (and the other tabs your restaurant's Toast products enable). If something does not work, see the Frequently Asked Questions below for the most common login issues.

Important: The first-time login email must match the email on your Toast Web profile. If you cannot find a matching email — or if the password-reset email never arrives — see the FAQ entries about emails that already exist on another account and emails that never arrive.

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Step 3: Use the Account Tab

Once you are signed in, select the Account tab to view tax forms, request time off, customize settings, invite team members, and send app feedback. Each subsection below covers one Account-tab action.

Note: Based on the Toast products and features your restaurant uses, not every Account-tab option may appear for you. For example, the Request time off option only appears for employees of restaurants that use Sling by Toast.

View Tax Forms (W-2s)

If your restaurant uses Toast Payroll, the Account tab can show your Form W-2s after they are issued for the year. You will get a push notification when year-end forms become available.

1. In the MyToast app, navigate to Account > Tax forms.
2. Select a form to open and download it.

Note: If your restaurant does not use Toast Payroll, this screen will appear empty. If you opted into a paper Form W-2 inside Toast Payroll, you will not see electronic Form W-2s in MyToast. For deeper W-2 questions, see Toast Payroll: Manage the Form W-2 Experience. For former-employee W-2 access, see the Frequently Asked Questions.

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Request Time Off

Note: This feature is only available to employees of restaurants that use Toast's Scheduling module (Sling by Toast).

Use Request time off to create unapproved requests for days — or parts of days — that you want to be left off the schedule.

1. Navigate to Account > Request time off.
2. Select the date or dates you want to be blocked off the schedule.
3. To request less than a full day, toggle the All day option off and set your hours.
4. Optionally add a note to inform your manager or schedule maker of your plans.
5. Select Send.

Expected outcome: Your request is sent for approval. You will receive a notification once it has been approved or denied, and the result will also appear on the Today tab.

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Customize MyToast Settings

Navigate to Account > Settings to customize your app experience. Available settings depend on which Toast products your restaurant uses.

Today tab settings

• Notify via push notifications: Enable this to receive push notifications from the Today screen on your phone.

Shifts tab settings

• Enable shift alarms: Enable this to receive a push notification alert before each shift. Turning this on reveals the Remind me before setting.
• Remind me before: Choose how far in advance of your shift you want to be notified.
• Week start day: Choose which day of the week appears at the top of the Shifts tab. Many users set this to match their restaurant's pay period start day.

Chat tab settings

• Notify via push notifications: Enable this to receive a push notification when you have new chat activity. More granular Chat notification options are planned.

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Invite Team Members to MyToast

Users with manager permissions in Toast Web can invite team members to the MyToast app directly from the Account tab.

1. Navigate to Account > Share with team.

2. Choose how you want to send the invite. Available options vary by device, but you can typically share a link via email, SMS text message, or other messaging apps on your phone.

Expected outcome: Your team members receive an invite with instructions on how to download the MyToast app. Toast Customer Care cannot invite users to the app on your behalf.

Note: Until an invitation is accepted, an employee invited from Toast Web (instead of MyToast) cannot clock in or access a POS device. This restriction does not apply to invitations sent directly from the MyToast app.

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Send App Feedback

Employees and managers can submit free-form feedback about the MyToast app from the Account tab. This is separate from the in-app 0–10 rating prompt that occasionally appears — use Send App Feedback when you want to share specific comments.

1. In the MyToast app, navigate to the Account tab.
2. Select Send App Feedback.
3. Enter your comments and submit.

Expected outcome: Your feedback is sent to the MyToast product team. Toast cannot incorporate every piece of feedback received, but every submission is reviewed.

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Frequently Asked Questions

What Is My Company Code When Signing Up for MyToast?

You do not need a company code or organization name to set up the MyToast app for the first time. MyToast first-time login is keyed to the email address on your Toast Web profile — when you select Set a password, MyToast sends a password-reset email to that address. Company codes and organization names are only used when signing into Toast Payroll directly on the web; they are not part of the MyToast first-time login flow. If a manager has shared a Toast Payroll company code with you, save it for when you sign into Toast Payroll on a desktop browser — it is not entered in MyToast.

Why Does It Say My Email Is Already Associated With Another Account?

This message appears when the email on your new Toast Web profile is already in use on another Toast account — most often a MyToast account from a previous restaurant or job. Toast accounts are keyed to email across all Toast restaurants, so the same email cannot be on two active accounts at the same time. To resolve this:

• If you still have access to the email and the previous account: sign into MyToast with that email and password. Once your previous restaurant has archived your employment, the same email can be reused on your new account after the manager at your current restaurant updates your profile.
• If the previous account is tied to a different email you used at another job: ask your current manager to update your Toast Web email to a personal email that has not been used on a Toast account before.
• If neither option fits: contact Toast Customer Care for assistance in consolidating the accounts.

I Never Received the Password Reset or Verification Email — What Do I Do?

If you do not receive the Toast Password Reset email after selecting Set a password:

1. Check your Junk or Spam folders — the email sometimes lands there.
2. Confirm the email address on your Toast Web profile is correct. If you are not sure, ask your manager to verify it.
3. From the MyToast app, return to the Set password screen and select Set a password again to resend the email.
4. If you are a manager, on the previous screen select Need more help? and then I'm a manager for the manager-side instructions to verify or update the employee's email.
5. If you also do not receive an SMS verification code, confirm the phone number on your Toast Web profile is correct and able to receive SMS. Asking a manager to verify and update your phone number resolves this in most cases.

How Do I Access My W-2 If I'm a Former Employee?

Former employees do not have access to Form W-2s through the MyToast app. You will need to access your W-2 directly through Toast Payroll on the web — see Toast Payroll: Manage the Form W-2 Experience for the steps. If you have lost access to the email used during employment, contact your former restaurant's manager or Toast Customer Care for help recovering access.

My Employee's Phone Isn't Compatible With MyToast — What Are My Options?

The MyToast app requires iOS 16.0 or later on Apple devices, and Android 11 or later on Android devices. Check the employee's OS version using the linked instructions for Apple devices or Android devices. If the device is older than the minimum supported OS, the employee's options are: update the device's OS if an update is available; use a different supported device; or, if they only need to access pay-related actions, sign into Toast Payroll on a web browser instead.

Why are employees' Toast Web and Toast Payroll Emails Different?

Toast Web and Toast Payroll are separate products and each employee profile in each product has its own email field. When the two emails are out of sync, the employee may have trouble accessing MyToast — because MyToast first-time login uses the Toast Web email. Managers can sync the emails by updating the Toast Web profile (or the Toast Payroll profile) to match. After updating, ask the employee to try the first-time login flow again.

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Related Articles

• The MyToast App: Today
• The MyToast App: Shifts
• The MyToast App: Chat
• The MyToast App: Pay
• Toast Payroll: Manage the Form W-2 Experience
• Permissions Reference Guide

This content is for informational purposes and is not intended as legal, tax, HR, or any other professional advice. Please contact an attorney or other professional for advice.

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