Toast Payroll: Get Help With When Employees Are Paid

In this Article:

• When Payrolls Are Processed
• Payroll Was Submitted On Time
• Payroll Was Submitted Late
• FAQ

When Payrolls Are Processed

Toast Payroll highly recommends that customers submit payroll on or before the due date stated in the system. However, we understand that is not always the case, so this article is built to answer the question "If I submit my payroll at X time, when will my employees be paid?" Check out the scenarios to find one that fits your situation. Look here for a helpful checklist and timeline on preparing for payroll.

Note: This article does not take possible shipping delays into account for Toast-printed paycheck customers. Toast Payroll suggests Toast-printed paycheck customers submit payroll on or before the due date to avoid any possible shipping delays. If a shipping delay does occur, there are still ways you can pay your employees on time.

A business day is defined as a non-federal holiday weekday. This is Monday through Friday, excluding federal holidays. Each business day at 4 p.m. CST (5 p.m. EST / 2 p.m. PST), the Banking team preforms a sweep. A sweep is when we check the system for any submitted payrolls and begin processing them with the employee's banks.

Direct deposits are processed to be delivered on the check date or, in certain cases, the next business day. Live checks will be printed on the evening of the sweep and are shipped overnight. They should arrive on the next business day (barring any shipping delays).
 

Payroll Was Submitted On Time

I submitted payroll on or before the due date

Employees utilizing direct deposit will be paid on the check date. If you have employees being paid via , you will receive a package with these checks.
 

If you submitted payroll before 4 pm CST, you may expect to see the package on the next business day. If you submitted payroll after 4 pm CST, the live checks will arrive in two business days (one for processing, the other for overnight delivery).
 

I submitted before 4 pm CST one business day before my check date

As long as the Submit button was pressed before 4 pm CST one business day before the check date, employees will be paid on the check date. This payroll will be picked up in a sweep before your check date, so any live checks will arrive on the check date as well.
 

I submitted my payroll on a Saturday, Sunday, or federal holiday

Toast will not be able to sweep and process this payroll until the next business day. Once the payroll catches the sweep, it will process overnight.
 

As long as the check date does not fall on the next business day after Saturday, Sunday or a federal holiday, employees will be paid on the check date. If your check date does fall on the next business day, the payroll will be processed on the check date and employees will receive wages and live checks on the business day after the check date.
 

Payroll Was Submitted Late

I submitted after 4 pm CST on the business day before my check date

Since this payroll missed the day's sweep, it will be swept on the next business day (which is your check date). Employees will be paid on the business day following the original check date. Any potential live (paper) checks will be delivered on that same business day.
 

I submitted my payroll before 4 pm CST on my check date

This payroll will be swept at 4 pm CST, so employees may expect to be paid on the next business day after the check date. Live checks should arrive one business day after the check date as well.
 

I submitted payroll after 4 pm CST on my check date

This payroll will miss the sweep on the check date. It will catch the sweep on the following business day, so direct deposits will arrive two business days after the original check date. Any live checks should arrive on the same day as direct deposits do.
 

I submitted on a Saturday, Sunday, or federal holiday and my check date is on the next business day

Toast does not sweep payrolls on weekends or holidays. When payroll is submitted on one of these days, it will be swept and processed on the following business day (your check date). Wages and live checks will arrive on the second business day (one business day after your original check date) after submitting.
 

Employees Getting Paid FAQ

Can I get paid early?

Early pay is only possible if an employee uses a financial institution that anticipates funds based on prior direct deposit history. Employees should check with their financial institution for more details.

Why are other employees able to see paycheck information a day early?

Some financial institutions will end their business day at 5 pm local time and then "switch over" to the next "business day" from 5 pm until they close. This last segment of time can act as if the bank is already on the following business day and similarly to the situation above, it can allow users "early access" into their wage information. Employees can contact their financial institution to learn more.

My employee has hours on Toast Web reports, so why didn't they get paid on Toast Payroll?

There could be a few different reasons an employee with hours didn't get paid. The most common reasons are or . Also, their Toast Payroll or the . You can check for each of these reasons by using the linked articles.

This content is for informational purposes and is not intended as legal, tax, HR, or any other professional advice. Please contact an attorney or other professional for advice.