Toast Tables FAQ
Last updated: Jan 29, 2026, 3:12 PM
- Toast Tables App
- Toast Tables Module & Integrations
- Waitlist & Reservations
- Why don't I see any times available for reservations in the Toast Tables host app? What about for online reservations?
- I'm overbooking and taking too many reservations. What do I do?
- How do I set special dates or stop/block reservations?
- My online waitlist estimated wait times are not accurate or they are too long or too short. How can I solve this?
- Why does my online waitlist link show that there is "No wait, come on by," but doesn't allow people to join the waitlist?
- My guests aren't receiving text message updates. What should they do?
- What if a server doesn't use a held table to begin the order for a table with a deposit?
- My restaurant doesn't accept reservations. Can I only show the waitlist?
- How do I set up our reservation settings to only allow four (4) tables to be booked every 15 minutes?
- Additional Resources
Toast Tables App
- What Wi-Fi networks can the Toast Tables app run on?
- Why can’t I use Toast hardware to run the host app?
- I'm having trouble logging in to the Toast Tables app
What Wi-Fi networks can the Toast Tables app run on?
Toast Tables is not a payment processing application within PCI scope (external link) and shouldn't be run on Toast hardware. Accordingly, Toast Tables should not be connected to a Toast-managed network, but can run on any network that third-party personal devices can connect to (e.g., iPad, personal cell phones).
Most customers will choose to connect the device running Toast Tables to their non-PCI network (typically, the network name will end in “_Secure”).
Toast Tables cannot run on any PCI in-scope network (typically, the network name will end with “_Toast”). This network can only support PCI-in-scope software and hardware.
Why can’t I use Toast hardware to run the Toast Tables host app?
The Payment Card Industry Data Security Standard ( or (external link) ) is a set of security standards aimed at securing credit and debit card transactions against data theft and fraud. Because of PCI, any software running on Toast hardware must go through a significant audit process.
The Toast Tables app is not currently a payment processing application and has not yet undergone such an audit process. Additionally, Toast Tables was designed to be portable for your host and to offer maximum flexibility for restaurants to use their own portable devices.
I'm having trouble logging in to the Toast Tables app.
- Make sure your restaurant has the proper permissions (see the Employee Permissions section of this article: ).
- Ensure that you're using a supported Apple or Android tablet (see ). Note: Compatible tablet devices must run on iOS 12 or Android 11 or later. Though Toast recommends tablet devices, Toast Tables can also run on mobile devices that run on iOS 17 or Android 14 or higher.
- Try uninstalling and reinstalling the Toast Tables app.
- Ensure that your device has its time and date set automatically: For Apple devices, (external link). For Android devices, (external link).
Toast Tables Module & Integrations
If you're seeing a "Limited functionality" message like the one below, this means that you've passed your monthly reservation limit included within the Toast Tables base product. For most customers, this is 25 reservations per month. You'll be prompted to upgrade from Toast Tables to Toast Tables Plus, our unlimited reservations product.
If you're interested in upgrading to Toast Tables Plus, please see the question .
If you don't want to upgrade because you believe you'll never hit this limit again, there's no need to worry. Simply continue using the Toast Tables product, and the next month your limit will reset. So long as you don't surpass your included reservation limit again, you may continue using the base Toast Tables product.
While Toast Tables will never actually overbook you based on your settings, there are ways to reduce being overwhelmed by a fully-booked restaurant. This can be controlled in a couple of ways, depending on your desired outcome:
- Percentage % bookable by dining area: You can restrict how much of a given dining area is bookable online per service period in Toast Web by. navigating to Reservations > Online Access in the Waitlist & Reservations module. Reduce the percentage below 100% to your desired percentage. In the example below, we set it to 60%.
- Flow control: You can also restrict how many guests/covers can arrive in a given 15-minute time slot per service period. This can throttle the number of reservations coming in at peak times. The example below shows no more than 10 guests are allowed to be booked every 15 minutes.
How do I set special dates or stop/block reservations on Toast Tables?
To learn how to set up Special Dates or Block Reservations, check out the article .
My Toast Tables online waitlist estimated wait times are not accurate or they are too long or too short. How can I solve this?
Your estimated wait times are controlled under your Toast Tables settings in Toast Web. You can see the estimated wait times for each guest on the list within the Wait Time Estimator. For more on this, see and navigate to the Wait Time Estimator section, where you can get more information on Manual Multiplier and Smart Algorithm settings. The following instances are possible:
- You may be underquoting. Try increasing your buffer time or increasing your average turn time.
- You may be overquoting. Try reducing your buffer time or decreasing your average turn time.
Why does my Toast Tables online waitlist link show that there is " but doesn't allow people to join the waitlist?
What if a server doesn't use a held table to begin the order for a table with a deposit?
Remove the alternate payment from the held (red) table and add it to the new table to proceed.
My restaurant doesn't accept reservations. Can I only show the waitlist?
Yes! To disable all reservations for your restaurant, use the Waitlist-Only Mode toggle in ToastWeb. This will ensure your host app only shows the waitlist.
How do I set up our reservation settings to only allow four (4) tables to be booked every 15 minutes?
To configure your reservation settings to only allow a specific number of tables to be booked for a specific time duration, follow these steps:
- In Toast Web, navigate to Waitlist & Reservations.
- Select the Schedules tab.
- Under the Your schedules section, select a schedule, then select the pencil icon next to Flow control.
- Select your desired reservation settings:
- Reservation increments: Select your desired setting from the drop-down list.
- Max covers of: Enter your desired reservation maximum limit.
Example: If you select 15 minutes for Reservation increments and enter 4 for Max covers of, a maximum of 4 guests can be booked every 15 minutes.
- Once completed, select Save and Done.
Additional Resources - Toast Tables
