Last updated: Feb 12, 2026, 9:32 AM
If you're wondering, "Why didn't my online order fire to the kitchen automatically?" It is important to remember that firing behavior for online pending orders can be impacted by Toast Web and device-level settings.
If you know an online order was submitted but did not fire at the expected time, the following steps can be taken to locate and fire that order.
Your restaurant's online ordering approval behavior can be set in Toast Web. You can follow these steps to configure it:
| The selected autofire device must be ON at all times to continuously fire orders directly to the kitchen. |
If you are still unable to locate an online order after performing the steps above, please contact our Customer Care team.