Get Started With Deliverect Integration

In this Article:

• Deliverect Integration Overview
• Setup & Onboarding
  • AdditionaI Integration Tile Configuration
  • Toast Web Configuration Items
  • Menu Sync
• Frequently Asked Questions
  • Who should I reach out to for functionality issues with Deliverect?
     

Deliverect Integration Overview 

Deliverect provides an online ordering and delivery platform aggregator solution that allows you to inject orders from multiple third-party online ordering and delivery platforms, and also accept orders via Deliverect’s first-party online ordering platform. Leveraging Toast’s menus, stock information, and sales data, Deliverect allows you to streamline operational workflows for third-party orders, enabling them to focus on serving their guests, and improving their sales across all their order channels. 

Toast customers in the U.S. and Canada can now easily integrate Deliverect via Toast Partner Integrations.

Note: Your restaurant must have access to Toast Partner Integrations to add this integration. To learn more, see .

Setup & Onboarding for Deliverect

To complete your integration, please follow the steps listed below:

1. To enable Deliverect with Toast, log in into Toast Web and navigate to the Integrations section using the left-hand navigation menu. Then, select Integrations management > Browse & purchase integrations.
2. Enter Deliverect in the Search field and select Add Now. 
   1. If you have multiple locations, please select the restaurants you would like to connect to Deliverect. Finally, select Apply.
   2. Note: Your restaurant must have access to Toast Partner Integrations to add this integration. To learn more, see .
3. After selecting Apply you will be presented with the a confirmation screen. Review the data scope visibility terms and conditions and select Confirm to accept. See the article for more information.
4. After confirming in TPC, Deliverect's support/onboarding team will reach out directly to you directly within 24-48 hours to begin onboarding and setup. 
   1. Toast also recommends you reach out to the partner after adding the tile in the Toast Partner Integrations portal, to confirm the partner receives notice that the integration has been added to the your location(s). 

Note: Once the integration tile is added and the Deliverect team has reached out to you, onboarding and setup are usually completed within two to three business weeks. For multi-unit and enterprise-sized operations, a single pilot location will be onboarded and then rolled out in batches of 10-15 new locations each week post.  

Additional Integration Tile Configuration 

After the Deliverect integration has been added to your restaurant in Toast Partner Integrations, the Deliverect onboarding team will provide you with a Group ID (named ”Account ID” in Deliverect) and a Location ID, to input in the Group ID and Location ID fields of the integration, inside of Toast. The Group ID and Location ID will be provided to you by the Deliverect onboarding team. 

To add the Group ID and Location ID to the integration tile, you will:

1. Navigate to Integrations > Integrations management > Browse & purchase integrations.
2. Select Manage Integrations in the top right corner.
3. Select the cog wheel under the Actions column to the right of the integration (pictured below).
   
   
4. Input the Deliverect Account ID in the Group ID field, and the Location ID in the Location ID field, next to each location wishing to be connected.
5. Select Apply.
   1. Note: If you don’t have their Deliverect Group ID or Location ID, they can find them in their Deliverect portal (). 
      1. Deliverect Group/Account ID: selects ID on the Deliverect left-hand menu bar (circled in red above)
      2. Deliverect Location ID: select Locations on the left-hand menu bar, click on the location, and copy the ID to the right of the black “More” button (circled in orange above)
         
         

Deliverect Toast Web Configuration

You will need to have an Other Payment Option and Takeout/Pickup and Delivery dining options set up in Toast Web. Deliverect’s team will work directly with you to set up and configure their online ordering to ensure your menus and settings work to specification within Deliverect and Toast.

• For the required Other Payment Option, you should follow and work directly with Deliverect to set this up according to Deliverect’s needed specifications. Check out this article to learn more about Other Payment Option setup: .
• For dining options, you will need a Takeout dining option with the behavior set to Takeout and a Delivery dining option with the behavior set to Delivery. Deliverect’s team can guide you on any specifics needed for naming and setup. Check out this article for more on setting up Dining Options: .
• Toast also recommends you set up specific revenue centers, to aid in easy and discrete data and reporting. Should you like to set this up, they can follow the steps outlined here: .

Deliverect Menu Sync

The following will be honored in your menu sync: default modifiers, nested modifiers, allergen tags, and menu rules. Note that not all channels (such as Grubhub or Uber Eats) can consume all menu structures. Your menus will be pushed to channels individually, or in bulk.

Deliverect supports size-based pricing, but does not currently support time-based pricing. As a workaround, you can create menus on a schedule through Deliverect's menu builder.

If you're having additional trouble syncing menus, please reach out to Integrations Support for help.

Deliverect Integration: Frequently Asked Questions

Who should I reach out to for functionality issues with Deliverect? 

You should reach out directly to Deliverect for any issues with their Deliverect integration, which is unrelated to Toast products (software or hardware) or network/connection issues.  For any Deliverect questions or support issues, you should email  or call +1 (646) 859-5366 (United States) or +1 (647) 846-7510 (Canada), 24/7.  You can also use the support chat in their Deliverect online portal.