Get Started With Your Guest-Facing Display

In this Article:

• Guest-Facing Display Overview
• Toast Web Settings for Your Guest-Facing Display
• Guest-Facing Display Workflows
  • Order and Payment Workflow on Guest-Facing Display
  • Loyalty Workflow on Guest-Facing Display
• Contactless Payments Messaging (Beta) for Your Guest-Facing Display
• Additional Resources

Guest-Facing Display Overview

The Guest-Facing Display is a screen that connects to your POS terminal and will face the guest at all times during a transaction. The display will show order information (the items being purchased and their associated prices), tax, and total transaction amount. You can customize your display to show your restaurant logo and additional marketing information as well. 

If you purchased a Toast Flex from Toast's hardware suite and opted to have a Guest-Facing Display, this setup is called your Toast Flex for Guest. 

• If you purchased a Toast Flex for Guest (Direct Attach), the display already adheres to your Toast Flex terminal and there is no installation needed.
• If you purchased a Toast Flex for Guest (Wedge) or any other Toast hardware, the installation instructions can be found in our Toast Flex 14 Installation Guide.

Not sure what hardware you have? Check this article: Identify Your Toast Hardware.

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Toast Web Settings for Your Guest-Facing Display 

To set up and customize your guest-facing display screen:

1. In Toast Web, navigate to the Payments > Checks & receipt setup > Guest display. 
2. First, select Screens Enabled. 
3. As you continue to scroll down the settings page, you'll see the Color Mode setting. You can choose between light mode and dark mode. 
   
    
   
   
4. Next, you'll see settings for Standby screen image and Order screen image. These settings are optional but recommended. For each setting, select + Upload image and choose your desired image file from your computer. 
   1. A standby screen image will be the first thing your guests see when they approach your guest-facing display. Use an 1280px x 800px image, or an image with a 16:10 aspect ratio for a full screen image experience. Max size 10mb. File types: PNG, JPG, JPEG.
   2. The order screen image will appear on the right side of your guest-facing display screen when your guests place their order. For logos, use a 300px x 300px image. For a full right-side image, use a 595px x 740px image. Max size 10mb. File types: PNG, JPG, JPEG.
      
      
      
      
5. Next, you'll find a toggle for Show Modifier Prices. Toggle this setting On if you'd like these visible to your guests as they add items with modifications to their check.
   1. You can also control how your modifiers appear on the screen. If you'd like to learn more about modifier consolidation, see .
6. Save and publish your changes.

Your guest-facing display is also a great tool to highlight your loyalty program, offers your restaurant is promoting, or even fundraising campaigns! 

To learn more:

Guest-Facing Display Workflows

After installation, your new Guest-Facing Display is ready to go! Take a look at the steps below to see the workflows of your device.

Order and Payment Workflow on Guest-Facing Display

1. The Guest-Facing Display home screen shows your Standby Screen Image. This standby image is visible before an order is started. 
2. A cashier enters an order.  The guest verifies the order on the Guest-Facing Display and hands payment to the cashier. In the example below, the Toast logo is a placeholder for the Order Screen Image.
   
   
   
   
3. Your guest tips and signs on the Guest-Facing Display.
   
   
   
   
4. Your guest makes their receipt selection. 
   
   
   
   
5. Your guest is shown receipt confirmation. 
   
   

Contactless Payments Messaging (Beta) for Your Guest-Facing Display

This feature is currently in a Beta testing release. If you would like to join the Beta testing group or be removed from the Beta testing group, please contact campaigns@toasttab.com.

 

To promote and encourage contactless payment (i.e. tapping your credit card or Apple/Google Pay, etc.), Toast will be adding images and animations that educate guests on the checkout screen. This image will only be displayed at the time of payment. The goal of the contactless experience is to promote contactless payment, as it is quicker and more secure. 
 

Note: This does not impact any images you may have chosen to display as the home screen image. The contactless experience image is only shown during the checkout process.
 

The contactless payment images may come in a number of forms and won't affect the tips screen or any core functionalities expected of the Guest-Facing Display. The images will be designed and run by Toast and do not require any actions from your team. 

For illustrative purposes, the following screen shows how the contactless image is presented to the guest. In this example, the restaurant is promoting the use of Apply Pay.

 

 

Additional Resources:

If you have any troubleshooting questions related to your Guest-Facing Display, check out this Toast Central article,  to answer your questions. 

Needing to set up your Guest Pay and Dual Reader Functionality with Toast Tap™? Check out this Toast Central article,  for step-by-step instructions.