Redeem Points on Toast Loyalty

Drive repeat visits with a simple, integrated loyalty program that rewards regulars -- whether in-store or online.

There are a few ways guests can redeem points for rewards. Currently, rewards are given as a cash discount on their order.

In this Article:

Redeem Loyalty Points on a POS or Toast Go®
Add a Loyalty Account to an Order
Adjust a Loyalty Account's Balance
Redeem on Toast Mobile Order & Pay®

Redeem Loyalty Points on a POS or Toast Go®

Redeem Loyalty Points Through a Credit Card Linked To a Loyalty Account

Note: At this time, if rewards are used to pay a check entirely, a guest cannot tip with a credit card.

When your guests pay for an order in-store with a credit card linked to their loyalty account, they will automatically be prompted to redeem their reward if they have enough points.

Learn more about how a credit card gets linked to a loyalty account in Linking a Credit Card or Debit Card To a Loyalty Account.

Redeem Loyalty Points When Using a QR Code/Mobile Payment

If a guest chooses a mobile payment (pay from a mobile device by scanning the QR code on their receipt), they now have the option to redeem their loyalty rewards. At the bottom of the screen, any rewards they are eligible for will appear before they add a payment method.

Redeem Loyalty Points on Online Ordering

If a guest is signed into their Toast Online Ordering account and has a loyalty account under the same email/phone number, they can redeem their rewards before submitting their order.
1. Note: Although guests can earn points online orders through guest checkout, they can only redeem them if they are signed into an account.
If the guest has a reward available, they will be prompted to Redeem Now under the Rewards header. The reward will then be applied to their cart. Keep in mind that the guest in-store can only redeem Birthday rewards.

Local by Toast Rewards Hub and Loyalty Redemption

Guests can track all their loyalty programs to their favorite Toast restaurants. They can also see suggested offers, rewards at nearby restaurants, and recommended loyalty programs offering bonus points.

If a guest is signed into their Local by Toast account, they can redeem their rewards before submitting their order.
They will be prompted to select Redeem next to the reward if they have a reward. Selecting to redeem will subtract the discount amount from their order total.

Redeem Loyalty Points on a Kiosk

When placing a new order , the guest will enter their information to connect to their loyalty account.A pop-up will appear with available rewards. Guests can choose to redeem a reward and apply it to their order, OR they can select “You have rewards!” at the bottom of the order screen later during the order process to view and apply a reward. Learn more in this Toast Central article: .

Add a Loyalty Account to an Order on the POS

While on the payment screen on your POS, select the Rewards button.
A pop-up window will appear where your staff can look up the guest's rewards account number using the following:
- Key In: manually enter the guest's 16-digit number. The guest can find this number on their .
- Scan: Use the tablet's camera or your scanner to scan the customer's QR code.
- Swipe: If the loyalty account is linked to a physical gift card, you can swipe it to look up the account.
- Lookup: Search by the customer's name, phone number, or email.
Once your staff has located the account, if the customer has enough points to redeem for a discount, they will see the option to do so. Select Redeem to redeem the listed reward for the guest.

Note:

When a guest decides to redeem their points, they are forced to redeem all rewards account points less than or equal to the total balance due on the check. They are not able to elect how many of their points are used.
Once the points redemption threshold is reached and redeemed once, the points balance must reach the threshold again before redemption is allowed again. For example, if the redemption threshold is 100 points, and a redeem transaction only uses 50 of those points, the total points balance must reach 100 points again before the next redemption is available.

Adjust a Loyalty Account's Balance

If a guest has rewards points that have not been added to their Loyalty account, they must contact the restaurant that they have a Loyalty account with in order to request for points to be added to their account.

You can decide whether you will approve or reject your guest's account balance adjustment request. To adjust a guest’s rewards account balance, you can navigate to Reports > Marketing > Rewards accounts in Toast Web. For more information, check out this Toast Central article: .

Redeem Loyalty Points on Toast Mobile Order & Pay®

For a guest to be able to redeem their rewards on Toast Mobile Order & Pay®, they must:

Be logged into their Toast account
Use the same email/phone number attached to their existing loyalty account

Upon checkout, guests will see their available rewards under the Rewards section of the checkout screen and proceed to pay the check.

Note: Guests cannot redeem in the split evenly or group order flows.

Note: After redeeming, if a guest changes their mind and wants to remove the reward, it can only be done by the guest in the "Pay as you Go" flow. Otherwise, removing a reward can only be done by a server via the POS with the "Tabs" configuration turned off. For more information on tabs, see .