Last updated: May 8, 2026, 12:50 PM
How to remove a product or subscription from your Toast account.
Applies to: Toast Web
Toast Retail customers have view-only access to the Subscriptions page and must contact Customer Care to make changes — except when the Retail user has an additional module that supports self-service, in which case they can follow this article. Toast Payroll subscriptions are managed separately (see Remove a Specific Add-On or Module).
Permissions needed:
What you'll accomplish: A request to cancel one or more subscriptions is submitted to Toast, the affected products stop billing at the end of the current billing cycle, and your next invoice reflects the change.
You might use the word "subscription" for several different things on a Toast account. The path to remove each one is different, so confirm which type you have before continuing.
| What you want to remove | Where to go |
|---|---|
| A Toast software subscription, add-on module, or device subscription on your Subscriptions page | This article — start with Cancel a Subscription from the Subscriptions Page |
| A third-party integration like DoorDash, Grubhub, or Uber Eats | See Remove DoorDash, Grubhub, or Uber Eats From "My Integrations" — these are managed under My Integrations, not the Subscriptions page |
| Toast Payroll | Toast Payroll cancellation is handled by Customer Care; see Toast Payroll: Get Help With FEIN Removal |
| Email notifications such as daily report summaries or marketing emails | See How do I unsubscribe from daily report summaries?—email preferences are not subscriptions |
| Your entire Toast account (all software, hardware, and services) |
Use the Subscriptions page to view your active subscriptions and request a cancellation. Most software subscriptions, add-on modules, and device subscriptions can be removed this way.
Expected outcome: Your cancellation request is submitted. Toast processes the request and sends an email confirmation when the cancellation is complete. Billing stops at the end of the current billing cycle.
Notes:
Each Toast device has its own monthly subscription line item. The first POS terminal is billed under Software Subscription; additional terminals are billed under Additional Tablet Monthly Subscriptions; handhelds are billed under Handheld Monthly Subscription; KDS screens are billed under Kitchen display screen.
Device subscriptions are tied to the total count of active devices on your account, not to specific device serial numbers. If you have retired a device, returned a broken handheld, or are no longer using a tablet, adjust the count on the Subscriptions page so you only pay for what you use.
Expected outcome: The device subscription count is reduced and the change appears on your next invoice. No device return is needed; the count is the only thing that drives billing.
For more detail on how device subscriptions are billed, see Review and Manage Your Additional Tablet Monthly Subscriptions.
If you are ordering a new device to replace an existing one, do not cancel the old subscription separately. Use the Replacement option during Toast Shop checkout so the new device serial number is associated with the existing subscription instead of creating a new one.
Expected outcome: Your subscription count stays the same, the new device starts working under the existing subscription, and your invoice does not show a duplicate charge.
For setup help, see Set Up a Replacement Device by Copying Settings. To move a hardware subscription to a different location instead of replacing it, see Transfer Your Hardware Subscription to Another Location.
Many add-ons can be cancelled directly from the Subscriptions page using the steps in Cancel a Subscription from the Subscriptions Page. A few products have their own canonical removal article or require Customer Care.
| Add-on or module | Where to go |
|---|---|
| xtraCHEF | |
| Toast Loyalty | |
| Toast Payroll | Toast Payroll cancellation is handled by Customer Care. See Toast Payroll: Get Help With FEIN Removal. [Link may be broken – requires validation — replace with support.toasttab.com URL before publish] |
| DoorDash, Grubhub, Uber Eats | Remove DoorDash, Grubhub, or Uber Eats From "My Integrations" |
| Other Toast partner integrations | Add or Remove an Integration With Toast Partner Integrations |
| Toast Tables, Toast Now, Toast Marketing, Toast Storefront, Toast Gift Cards, Shipday, and other modules | If the module appears on your Subscriptions page, follow Cancel a Subscription from the Subscriptions Page. If it does not, contact Customer Care. |
Closing your entire Toast account — including the base Software Subscription for your first terminal — is not self-service from the Subscriptions page. The Toast Merchant Agreement requires written notice to cancel.
Per the Toast Merchant Agreement, your order automatically renews for successive one-year periods after the initial term. To choose not to renew, provide at least 30 days' written notice of your intent not to renew, prior to the end of the then-current term. See section 14. Notices in the Merchant Agreement for where to send the notice.
For full account cancellation—for example, when your restaurant has closed permanently or you are migrating to a different POS—contact Customer Care. See Before You Contact Customer Care for what to gather before you reach out.
For renewal-related contract questions, see Toast POS Renewal FAQ.
If your situation is not self-service — for example, the Subscriptions page does not show the product you want to remove, you are closing your entire account, you need to reverse a cancellation, or you have already cancelled and are still being billed — gather the following before starting a chat. This shortens the conversation and lets the agent act on your account immediately.
Chat is available in Toast Web and Toast Payroll (the Customer Care button at the bottom right of every page) and in the Support tab of the Toast Now app. For phone numbers and other channels, see Contact Customer Support.
If you cancelled a subscription and are still being billed, the cancellation request may need one to two billing cycles to be approved. If you still see the charge on your next invoice after that, contact Customer Care to issue a credit for the subscription that was billed incorrectly. See Toast Invoice FAQ for related billing questions.
You can cancel an unused subscription going forward, but Toast does not issue credits for unused subscriptions retroactively. To prevent this in the future, review your Subscriptions page regularly and check team permissions to confirm only the right people can add or manage subscriptions on your account. See the Permissions Reference Guide for details.
If you requested a cancellation by mistake, contact Customer Care as soon as possible. The reversal is not self-service from the Subscriptions page. Have your Toast account name and the affected subscription ready when you reach out — see Before You Contact Customer Care.
Some subscriptions are tied to other subscriptions on your account or to your contract terms — for example, base software for your first terminal cannot be cancelled while the contract is active, and Toast Retail is required for some account configurations. If you see this message, contact Customer Care to discuss the right path forward (downgrade, contract non-renewal, or full account cancellation).
If your cancellation status shows as in progress for longer than two billing cycles, or if a billing hold on your account is preventing you from completing a cancellation, contact Customer Care. Both situations require account-level action that is not available from the Subscriptions page.
Also asked as:
Cancel, remove, discontinue, and unsubscribe all describe the same action when applied to a Toast subscription on the Subscriptions page — follow Cancel a Subscription from the Subscriptions Page. For products that don't appear on the Subscriptions page, see Remove a Specific Add-On or Module.