Set Up Your M30/M30II Wireless Printer on a Toast-Managed Network

In this Article:

• Hardware Requirements for Printer Setup
• M30/M30II Printer Setup Instructions
• Configure Your Printer Using Your Toast Go® 2
• Frequently Asked Questions

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Hardware Requirements for Printer Setup

In order to set up your wireless printer, you'll need the following hardware:

An Epson M30/M30II printer	Note: M30 printers must be purchased from Toast to function correctly on our networks. A device purchased outside of Toast will not work as intended.
An Epson wireless dongle (comes with the dongle extender and cover)
Your handheld device, such as a Toast Go® 2
Wireless access point

M30/M30II Printer Setup Instructions

1. Begin by opening up your Epson M30/M30II box. Inside here, you'll find a printer, a power cord, a wireless dongle, an Ethernet cord, and a dongle extender. Note: If you're planning to use this printer wirelessly, you will not need the Ethernet cord for setup. The dongle extender is optional and should only be used to position the dongle higher than the printer. 
2. Remove the backplate on the printer to expose the connection hub. 
3. There is a small cap covering the USB port. Remove the plastic cover.
   
   
    
   1. USB Port - to use Wi-Fi dongle (if applicable), remove plastic cover
   2. Power
   3. Ethernet
   4. Serial number
   5. Factory reset
   6. Cash drawer (RJ12)
4. Insert the wireless dongle into the USB port on the back of the printer. Do not connect an ethernet cable to the printer. 
5. Connect the power supply and turn the printer On.

Configure Your Printer Using Your Toast Go® 2

Follow the steps below to set your printer up on Toast's enhanced security network using your Toast Go® 2:

Note: To complete the changes listed below, you'll need to have the 6.2 Kitchen/Dining Room Setup and 7.1 Terminal Setup permissions enabled in your Toast account. For more information, see our .

Don't have a Toast Go® 2? The steps for configuring your printer on a terminal are .

1. Go to the main menu of the Toast app, and navigate to Setup > Printer Setup.
2. This will bring you to the My Printers screen. Select + Add or replace printer.
3. Next, select Install a new printer or Install a replacement printer. Then, select Continue. 
4. Select Wireless (Epson TM-M30/ Epson TM-M30II) and then, select Next. 
5. You'll be prompted to complete a brief 3-step process on your device. This should take approximately 3-5 minutes. Select Get started, and follow the instructions on your screen.

   In Step 1: reset your wireless printer, you'll see instructions to factory reset your printer. Turn the printer off, and then hold down the reset switch (pictured below) with a pen or similar object while turning the printer back on. Continue to hold the reset switch until a reset receipt prints.

    
   
    

   Wait until a slip that says SimpleAP Start prints out. Sometimes it happens immediately after the first slip, sometimes it can take 30+ seconds to print. If you move on to the next steps before seeing "SimpleAP Start", the device you're using to configure the printer won't be able to connect.
   
   

6. After you received the Simple AP Start message, select Next on your Toast Go® screen to continue. 
7. You'll be prompted to change your Wi-Fi settings to allow your device to connect to the printer's Wi-Fi. Follow the instructions on your device to continue. You will want to make sure the Wi-Fi settings are set to BOTH 2.4GHz and 5GHz
8. Your device will disconnect from the Toast Wi-Fi and connect to the printer's Wi-Fi. Your device screen will display the status of connecting to that printer and printing a test receipt.
9. When you see the question Did the test receipt print? and you select Yes, you'll see a screen that says Configuring new printer. By selecting Try again, the system will once again try to find the network and print a test receipt. 
10. Your printer will then restart. When the printer power back on and the lights stop blinking, select Next. 
11. The following message should appear as a result showing that the printer is now on Toast's secured network. Select at the bottom of the screen.  

Note: If you encounter an error while attempting to reconnect your wireless printer, select Retry to prompt the step once more, or Cancel to exit the printer setup process. If you still encounter an error after completing those steps, please chat with our Customer Support Hardware team — start a live chat with our Customer Support team. Chat is available in Toast Web and Payroll Web (blue support button in bottom right of every page) and the Support tab in the Toast Now app.

For more information on how to contact support view "" or go to .

 

Frequently Asked Questions

How do I connect my wireless printer using a terminal?

In order to connect your wireless M30/M30II printer on your terminal, you need to switch the internet source for your terminal. Ethernet connection must be turned off and Wi-Fi connection must be turned on. 
 

You must undo any changes made to your terminal's internet connection at the end of this process. It is imperative to disable the Wi-Fi on your terminal to protect your devices from vulnerabilities. In addition, doing this will also ensure proper printing and network syncing.

For instructions, see this Toast Central article: . 

 

Where do I insert the wireless dongle?

After removing the printer backplate there is a small cap covering the USB port (marked by (a) in the picture below). This needs to be removed in order to insert the wireless dongle. 

How do I change the currency displayed on my receipts?

To change the currency type that is displayed on receipts, you need to configure the language pack settings in the printer setup section of Toast Web. Learn more in this Toast Central article, .