Toast Mobile Order & Pay® Overview

• Guest Control: Guests can browse menus, place orders, split tabs, and pay directly from their own device, putting them in control of their dining experience.
• Financial Benefits: Restaurants using Toast Order and Pay have reported significant reductions in front-of-house labor costs, improvements in table turn times, and increased average check size.
• Empowering Servers: By automating transactional tasks like order entry and payment processing, servers can focus more on engaging with guests, enhancing hospitality and creating a more fulfilling experience for both guests and staff.
• Ordering Process: Guests simply scan the QR code on their table to begin ordering. Each table has a unique code, ensuring orders are correctly routed to the kitchen.
• Group Orders: Guests dining together can start a group tab, combining their orders onto one ticket for convenience.
• Menu Browsing: Guests can easily browse the menu and make selections with just a few taps, including modifiers which can increase sales.
• Payment Options: Guests can pre-authorize their credit card for easy payment at the end of the meal, reducing wait times and allowing for quicker table turnover.
• Order Fulfillment: Orders are sent directly to the kitchen, improving speed of service and reducing the number of trips servers need to make.
• Communication: In quick-service environments, customized text messages can be sent to notify guests when their order is ready for pickup.
• Flexible Service: Servers can add items to the tab directly from a POS or via handheld devices, ensuring continuous and flexible service.
• Easy Payment: Guests can pay directly from their phones, eliminating the need to flag down servers or wait for separate checks.
• Benefits for Restaurants: Toast Order and Pay helps increase revenue, improve table turnover, and build a guest database for future marketing efforts.

Overall, Toast Order and Pay provides guests with greater control, restaurants with financial benefits, and staff with enhanced fulfillment in their roles, making it a valuable addition to any dining establishment.

1. To start orders servers can begin on the table management screen in Toast. Guests later join the same check by scanning a QR code at the table.
2. Once an item is sent to the kitchen, guests use their mobile device to add items to the check through Toast Mobile Order and Pay.
3. When ready to pay, guests can choose to pay for added items or the entire check. Group ordering must be enabled in Toast Mobile Order and Pay settings. If pre-authorization is enabled, the card must be pre-authorized on the device where the check is started:
   1. If started on the POS, the server pre-authorizes the card.
   2. If started on the guest's mobile device, the guest pre-authorizes their card through Toast Mobile Order and Pay.