Get Help With Your Toast Flex 14

Step-by-Step Toast Flex 14Troubleshooting Guide

Terminal and Card Reader Issues

My Toast Flex terminal won't turn on

Watch the video below or follow the troubleshooting steps to resolve Toast Flex power supply issues. If your monitor won't turn on, these troubleshooting steps are a good place to start. 
 

1. First, inspect your power adapter cable. This is the cable that plugs into the printer that powers your Flex terminal via the USB-C® to USB-C cable, or it'll be plugged directly into your Flex terminal.
   1. Check if there's a green light on the adapter. If there's no green light, make sure the power outlet has power. If the wall has power but there is no green light on the power adapter, the cable end is frayed, and/or the rubber coating on the entirety of the cable is not intact, the power cable may be the issue, and should be replaced. Contact Toast Customer Care to receive a replacement.
   2. Retrieve another known working power cable if you have one, and try powering the terminal on with it to validate if the terminal turns on. If it does not, contact Toast Customer Care to receive a replacement terminal.
   3. If the wall has power and the cable appears to be fully intact, proceed to step 2.
2. If your Flex terminal plugs into a Toast printer, follow the instructions below. If your terminal plugs directly into a wall outlet, continue to step 3.
   1. Unplug the USB-C cable from your terminal’s stand, and then take the power adapter from the printer and plug it directly into the bottom of your terminal’s stand. Try to power on the terminal.
      
      
      
      
   2. If the terminal powers on, the USB-C cable is the issue and should be replaced. Please contact Toast Customer Care for further support. In the meantime, route printing to another printer while you wait for your replacement cable.
   3. If the terminal doesn’t power on, move on to step 3. 
3. Loosen the two thumbscrews on the backplate (pictured below) and remove the backplate.
   
   
   
   
4. Place the terminal upside down on a microfiber cloth or other soft surface to avoid scratching the screen.
5. Unplug the orange-labled cable picture below, and then directly plug the cable from the power adapter into this power port located under the stand.
   
   
    
6. Try turning on power to the terminal.
    

If your Flex terminal powers on and the Toast logo is visible, that means that the stand is broken. If your Flex terminal still won’t power on, your terminal itself needs to be replaced. Contact Toast Customer Care and reference code #504.


 

I have power to my Toast Flex, but there's no Ethernet connection

The USB-C to USB-C cable runs from the Toast Hub or Toast Printer to the base of the stand. This cable carries both power and internet (Ethernet) to the tablet. Watch the video or follow the steps below to troubleshoot if your Ethernet connection isn't working:
 

1. First, inspect your Ethernet cable and power cable. Make sure that each end isn't frayed and that the rubber coating is completely intact. If either cable is frayed or the rubber coating is damaged, you may need to replace that particular cable. If both cables pass this inspection test, continue to step 2. 
2. Try reseating the Ethernet cable and power cable by unplugging them and replugging them into their respective ports under the stand.
3. Turn on the power.
4. Open an internet browser and enter www.toasttab.com. If the website loads, you've resolved the issue. If the website fails to load, continue to step 5. 
5. Navigate to Settings on your device, and select Ethernet 0 (USB-C) or Ethernet 1 (RJ-45) depending on the type of cable you're using.  
6. Select Ethernet.
7. From here, make sure the IP settings are set to DHCP and not Static. Then select Save. 
8. Make sure that the Ethernet setting is toggled On using the toggle bar on the top right of your screen.
   1. If both the WLAN and Wi-Fi are enabled, this will cause conflicts for your internet connection. For instructions, visit this Toast Central article: .
9. Try opening the browser again and enter toasttab.com. If the website loads, you've resolved the issue. If the website fails to load, continue to the next step.
10. Try switching your ethernet cable to a known working cable and see if an internet connection gets established. If it doesn't, please contact Toast Customer Care and reference code #502.

My Toast Flex's screen isn't functioning properly

If your touchscreen feature is not working, or the screen is flickering, watch the video below or try these troubleshooting steps:  

Once I've connected my Toast Printer, how do I set it up?

To learn how to set up your Toast Printer for your Toast Flex 14, check out this Toast Central article: .