Get Help With Your Toast Kitchen Printer

Network Issue (IP address on test print shows a series of "0"s)

Configuration Issue (IP address was printed on the test print and has a series of numbers like the image above)

1. Navigate to the terminal connected to your device. On the Device Setup screen, select Printer Setup. 
2. Check to confirm that the printer shows up on the My Printers list and confirm if it is on the correct network. Most likely, the printer will show up as Offline. 
3. Select the printer you're troubleshooting and select Print test receipt. If you're using this printer in your kitchen, select Print test ticket. 
   
   
   
   
4. A receipt should print from the printer. If it does, follow the steps on the column to the right. If it doesn't print, continue to the step below. 
5. If nothing prints, make sure the printer and terminals or handhelds are on the same network. Learn more about how to check and/or forget a non-Toast secured network on your terminal in this Toast Central article, Forget a Network on Your Toast Device. 
6. If you're printing from a Toast Go™, make sure to connect the device to the Toast-secured Wi-Fi. If you're printing from a terminal, make sure the terminal has WLAN turned on and the correct printer is selected on the device via Device Setup. 
7. Attempt to print a test receipt following the steps under step 3 once more. 
8. If nothing prints again, reset the Ethernet switch on the printer. To do this, open the printer door and press the feed button 5 times. The printer light will flash to indicate the reset is complete. Reseat (unplug and replug) the Ethernet cable that goes into the printer on both ends and power cycle the printer by turning it off for 2 minutes and turning it back on. 
9. Next, check to see if the green light on the printer's Ethernet port is flashing. If not, reset your router to refresh your network connection.

If you're still not seeing flashing lights and you've taken all of the steps above, please contact Toast Customer Care with reference code #514. 

Take the following steps to check on the configuration for the printer:

1. On your terminal, under Device Setup, make sure that the printer in question is set as the receipt printer for that terminal or device. 
   
   
    
2. If the printer is used for a pep station, make sure the printer is assigned to a prep station. See this Toast Central article for more information: .
3. If your restaurant uses non-printing prep stations, such as for a bar terminal, tickets will not print as a result. Check to confirm that's the case. Navigate to Device Setup on the terminal and confirm if that's true. If you would like to use this printer for a prep station, but would like the tickets to print, select None here.
   
   
    
4. Make sure you don't have more than one auto-fire device at your restaurant. To check, navigate to Device Setup on the device(s) and confirm you only have one. To learn more, check out this Toast Central article: .

At any point during these steps, it's recommended that you attempt to print a test receipt or ticket from your printer once again and make sure it's printing correctly.