Last updated: Feb 24, 2026, 3:42 PM
Leverage the power of Toast Catering & Events with the ease of a seamless guest ordering experience for catering takeout or catering delivery orders.
| Catering Online Ordering is not currently available in Australia. Check back soon for updates. |
Catering Online Ordering is built to increase the efficiency of your catering and events business while decreasing the time it takes to coordinate with your guests. With Catering Online Ordering, frictionless planning is now a part of your daily routine, where guests can place orders - on your schedule!
Everything you need to know when using Toast's Catering Online Ordering, including order types, setting a revenue center and service charges, setting your schedule, menu management, other Catering Online Ordering settings, and reporting.
The table below shows the features specific to Catering Online Ordering.
| Catering Online Ordering | Toast Online Ordering | |
| Special menus | ✅ | ❌ |
| Order minimums | ✅ | ❌ |
| Daily capacity | ✅ | ❌ |
| Calendar view | ✅ | ❌ |
| BEO form questions | ✅ | ❌ |
| Prep lists, pack sheets, BEOs | ✅ | ❌ |
| Toast Delivery Service/Third-party capability | ✅ | ✅ |
| Manual approval | ❌ | ✅ |
Before configuring the Catering Online Ordering settings, please be sure you've created the following:
To configure the settings specific to Catering Online Ordering, navigate to the Catering & events page in Toast Web and select Online ordering from the left-hand menu.
In the General settings section, you'll see:
The following sections of this article will explain the rest of your Catering Online Ordering settings in depth.
The Schedule settings allow you to adjust your hours for Takeout and Delivery for your catering site. This schedule is independent of any other you’ve set within Toast Web, and will not affect your regular restaurant hours.
In the Order setup section, you can configure the following settings for Catering Online Ordering:
In the Takeout setup section, you can customize the following settings for Catering Online Ordering:
The Delivery setup section has a similar group of settings for Catering Online Ordering:
Note:
The Menu management section is the only place that matters for Catering Online Ordering menu settings. Here you can adjust the following:
Note on Catering Online Ordering menu visibility:
Menus for Catering Online Ordering can only be managed within the Menu management section of your Catering Online Ordering settings. If you want a menu to appear only on your Catering Online Ordering page (and not on your regular Online Ordering page), you should:
Add the menu (or groups) directly in the Catering Online Ordering > Menu management section.
Avoid adding that same menu to the Toast Online Ordering channel under Visible To.
In the Special menus section, you can set up menus for one-off or recurring dates. For example, you may have a holiday menu that you only want to offer this November and December. Or, you may have a Taco Tuesday menu that you want to show every Tuesday. Special menus are the recommended way to create a menu specific to your offering, holiday, or event. This way, you can add and remove different items or adjust menu prices specific to this day.
You can create as many special menus as you need for your business.
The Checkout experience settings for Catering Online Ordering include the following settings:
The Catering capacity settings allow you to limit order volume per day, hour, 30 minutes, or 15 minutes.
Quote times for catering online orders are currently set on the Takeout & delivery page in Toast Web.
No, Toast Online Order and Catering Online Ordering are separate products/features. You do not need to use both.
Yes, both Toast Catering & Events and Catering Online Ordering orders are available in Orders Hub. To learn more about managing orders here, check out .
At this time, guests cannot use gift cards to pay on the Catering Online Ordering platform.
Catering Online Ordering notifications are set on the order type. To find the order types you’re using for Catering Online Ordering, go to Catering & events > Settings, select the pencil icon to edit your desired order type, and scroll down to the Notifications settings. You can assign an employee or non-employee email to be notified.
At this time, stored payments are not available for catering online orders.
Yes! As long as you charge who you’re wholesaling to when the order is placed, Catering Online Ordering can work for your business. We cannot handle $0 orders at the moment.
If your catering orders aren't showing a revenue center, you may need to check your catering order type settings: