Online Ordering: Advanced Settings

Looking for a live training experience with a Toast Training Expert? Sign up for a live Toast Classroom session to help you set-up and get started with Online Ordering! Select the button below to sign up.
 

See a guided walkthrough of the Advanced Settings for Online Ordering in your Toast Account. 
 

Log in to Toast Web and select the button below for a step-by-step walkthrough in your Toast account of the advanced settings for online ordering and learn how to boost your Toast Online Ordering sales. 

In this Article:

• Online Ordering Schedule
• Firing Delays for ASAP Online Orders
• Curbside Pickup for Online Orders
• Menu Item Images
• Toast Device Notifications for New Orders
• Online Order Email Notifications for New Orders
• Additional Resources

Online Ordering Schedule

Learn all of the ways you can customize your Toast Online Ordering schedule to meet the needs of your restaurant in this Toast Central article, Manage Your Takeout and Delivery Schedule, including:

• Schedule overrides
• Order quote time
• Order cut-off time
• Scheduling future orders
• Minimum lead time
• Managing order volume (snooze/delay)
• and frequently asked questions about scheduling!

To review the basics of setting your online ordering hours, review the Set Your Online Ordering Hours section of this Toast Central article, Get Started With Online Ordering.

Back to top
 

Firing Delays for ASAP Online Orders

You can also customize when ASAP online orders are fired to the kitchen. In other words, you can choose to immediately fire throttled ASAP orders regardless of delays. The default delay setting is based on the takeout & delivery prep times, as explained in the What is Prep Time? section of this Toast Central article, .

To immediately fire throttled ASAP orders regardless of delays, follow these instructions:

1. In , navigate to Takeout & delivery > Availability > Online Ordering, and scroll down to the Online Ordering Scheduling Settings section.
2. Select your desired behavior for the Immediately fire throttled ASAP orders setting:
   • If you select Yes, the delays are added to the order’s prep time and then fired.
   • The default for this setting is No, meaning orders are fired based on the throttling delay. 
3.  Save and publish your settings once you're finished!

This setting excludes third-party online ordering channels, like Grubhub and DoorDash. This setting only applies to Toast Online Ordering orders.

Curbside Pickup for Online Orders

In an effort to minimize direct contact between guests and employees, a guest can use the Curbside Pickup option for takeout orders. This provides instructions to the staff so they can deliver takeout orders directly to a guest's car parked outside your door. For instructions on how to set up and start using this feature, view this Toast Central article: .


 

Menu Item Images

It's recommended to use images at the menu item level to optimize menu navigation and to provide a smooth experience for your guests. The menu item images you use for your main restaurant website are pulled to your Online Ordering site. 

To add images to menu items:

1. Navigate to the Menu section in Toast Web and select Advanced Properties. 
2. Then, navigate to the menu item you want to add an image to. For example, if you wanted to add an image to the Signature Nachos Appetizer, you would navigate to FOOD > Appetizers > and select Signature Nachos. 
   
   
    
3. From here, navigate to the Properties section to upload an image and add a description. If you want this menu item to be available for your Online Ordering site, make sure you select Yes for Orderable Online. To learn more about making menus or menu items available/unavailable for online ordering, check out this article: . 
4. If making changes to settings in advanced properties, you will be asked to confirm your edits before proceeding.
5. Save and publish any changes.

Here's an example of what items with menu images could look like on a Toast Online Ordering site:
 

Subscribed to Toast Online Ordering Pro? See  for more information on customizing your online ordering menu.


 

Toast Device Notifications for New Orders

Pop-up alert notifications can be set up to appear on your Toast devices when a new online order is received. For instructions on how to set up these notifications, check out this Toast Central article:


 

Email Notifications for New Orders

To further ensure online orders are not overlooked or missed, Toast allows your restaurant to create a contact group that can receive email notifications anytime an online order is placed. For instructions on how to set up these email notifications, check out this Toast Central article: .

 
 

Additional Resources