Last updated: Mar 25, 2026, 1:46 PM
Note: Before you begin, we recommend setting up a Deliveroo account in advance. You can sign up here (external link) if you do not have an account.
Deliveroo now directly integrates your Toast POS and Deliveroo's marketplace. This connection allows your restaurant to:
Note: The integration doesn't currently support:
Note: Menu availability is supported with Toast and Deliveroo but it is important to ensure that menu times do not overlap. All Menus should be available at all times (e.g., an all-day food menu or an all-day drinks menu) or menus can appear at specific, non-overlapping times (e.g., a breakfast menu from 8:00 AM to 12:00 PM followed by a lunch menu from 12:01 PM to 4:00 PM).
Deliveroo may combine the menus from Toast into one menu on Deliveroo (this is because of the overlap in menu availability across multiple menus).
For more information on managing this setup, see .
To integrate Toast with Deliveroo, you'll need to follow these setup steps:
Check out the image below to learn more about the time it takes for each setup step, who to contact for support, and who is responsible for each setup step.
| Sign Up | Complete Checklist | Complete menu and pricing details | Receive partner confirmation | |
| Process | Get a demo for a third-party integration via your Customer Success Manager, Care, or via . Note that this step is only required if the integration is not sold to you by your sales rep. | Integration will be added automatically to Toast Web. You will be prompted to start the onboarding process for each integration. | When you begin onboarding, you will be prompted to answer questions to set up your menu, determine pricing, and sign the Deliveroo contract (if you do not have an existing one). This process is quick to complete from your end. | You will receive a final email from the partner after you receive your first order. |
| Time Taken | 48 hours | N/A | 3-5 mins | 1 week |
| Responsibility | Restaurant/You | Restaurant/You | Restaurant/You | Deliveroo |
| Support contact | Toast support can help with partner integration questions once the process is complete from Toast's end (the previous step). | |||
| Support Center Resources | This Support Center article | This Support Center article | Toast sends your account information to Deliveroo for them to activate. |
You can connect your Toast POS with Deliveroo's marketplace in a few easy steps.
Deliveroo integration status: Toast setup in progress. Note: You must complete the full checklist or your integration will not work.
Deliveroo can pull your menu directly from Toast. You can manage your Deliveroo integration menu by navigating to Takeout & delivery > Third-party ordering and selecting Menu Settings for Deliveroo. To allow Deliveroo to display a menu, make sure the is set to Online Orders: Partners. Note: If you choose to integrate with multiple third-party online ordering partners, you can use the menu builder to control which menus are shared with each specific partner, as shown below. To learn more, check out this Support Center article: .
Please reference to the following article for instructions on the feature: .
If you are a Deliveroo integration customer, you can now mark items as containing alcohol directly in your Toast menu. This will allow you to leverage labeled alcohol menu items from any of your Visible to: Online ordering: Partners menus. Visit for step-by-step directions to label alcoholic menu items. After you have labeled the alcohol items, those items will be available for guests to purchase on Deliveroo if the menu is visible to partners. If you have not completed this step, the items will be hidden from the customer-facing menu For more information on menu visibility, see the article .
You will need two Deliveroo-specific dining options for Deliveroo orders to flow into Toast. Note: These dining options will appear greyed out as they are not editable and cannot be deleted.
Even if you have an existing labeled "Deliveroo," a new one will still be created. Deliveroo will use the Delivery option for orders delivered to the guest and the Takeout option for pickup orders. If you don't offer pickup orders through Deliveroo, the dining option for pickup won't be used. These dining options will allow you to accurately report the orders and revenue generated by each Deliveroo order method.
If your Sales Summary report doesn't differentiate between Deliveroo takeout vs. delivery orders, you will need to contact Toast Customer Care directly to confirm that the dining options are mapped correctly on their side.
Hours are updated in real time. Ensure that the hours you would like to use in Deliveroo are configured using your Online Ordering Schedule for Takeout.
For orders to flow successfully from Deliveroo into Toast, a Deliveroo needs to exist in Toast Web. Toast will create your payment type during the initial setup.
Learn how to best manage your incoming Deliveroo orders with the !
Yes, you'll need to follow the same steps individually for each restaurant you'd like to add the Deliveroo-Toast integration to.
You can easily access the setup steps in Toast Web when you log in. A checklist at the bottom right of your screen will pop up, and there will be a line item for the integration setup.
After signing up for the integration and completing all the onboarding steps, Toast will begin reviewing and setting up the configuration in the backend. Once the Toast onboarding team has reviewed the configuration, if you have not received any emails from Toast, please confirm the email address linked to the account with your team, Sales Rep, or Toast Customer Care. All of the onboarding steps need to be completed to trigger the Toast team’s review and confirmation email.
You should expect to hear from Toast within 1 week. If you haven’t heard back from Toast after 1 week please contact Toast Customer Care.
If you’re switching from a middleware provider to Toast direct integration, follow these steps to ensure a smooth transition with minimal downtime:
Do not disconnect Deliveroo prematurely
Reach out to Toast support to help retrieve your Deliveroo Channel ID
Maintain access to your Deliveroo tablet
Remove the existing integration only when ready
Reconnect / configure the new integration using the Channel ID
Validate orders are flowing
Once you are live on the integration, you should make ALL menu changes in Toast, NOT on the Deliveroo portal. Menus with visibility set to Online Orders: Ordering Partners are shown on Deliveroo and the other online ordering partners you may use. For more information on changing your menu's visibility settings, check out .
Deliveroo uses your Takeout hours set via your Online Ordering Schedule. Should you need to change this schedule at any time, you can do so by selecting Takeout & Delivery using the navigation on the left side of your screen and selecting Online Ordering Schedule under the Availability header. If your restaurant offers self-delivery through Deliveroo, then Deliveroo would also use the Delivery hours (see two tabs in the image below).
Note: For more information on setting restaurant hours and services, check out or this in Toast Web.
Yes, items will go out of stock on the Deliveroo menu in real-time when they are 86'd on your Toast POS. See for a refresher on how to 86 an item.
Yes. Menu-based pricing can be set up where a burger costs $10 on Toast POS and $12 on Deliveroo, for example. To change the price settings on your menu, see or contact Toast Customer Care team for assistance.
Yes, alcoholic beverages can be sold through Deliveroo. See the Alcohol Labeling for the Deliveroo Integration section of this article for more information.
By default, Deliveroo starts with a baseline estimate for delivery and pickup. However, to give you the most accurate timing, Skip continuously updates these quotes based on:
If your restaurant doesn't offer pickup orders, the pickup dining option will not be used, and you can continue to not offer the option for pickup through Deliveroo.
No, all Deliveroo orders are sent directly to the kitchen.
Yes, as long as one brand on Deliveroo marketplace maps to one unique location setup in Toast.
Deliveroo is responsible for calculating tax on their orders. As a result, Deliveroo orders transmitted to Toast will not include detailed tax information. For an accurate tax representation, please log into your Deliveroo portal to retrieve the tax data.
Menu, configuration-related issues, driver questions, and past/current order questions can be addressed by the Toast Customer Care team.
The customer would contact Deliveroo to request to deactivate the integration by contacting Toast Customer Care. From here, we will take the steps required to deactivate the connection.
Toast can integrate your Deliveroo orders via this integration directly. Please coordinate with your aggregator if you plan to stop using their service. You should call Deliveroo to switch to tablet protocol, then stop your aggregator service to prevent losing any Deliveroo orders. Once you are on the tablet protocol, you can sign up for the direct integration in Toast Web using the My Integrations page.