Manage Toast Catering & Events on Your POS

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Catering Bars: Pay With Drink Tickets

Your customer would like to give each of their guests a drink ticket for service and have these distributed to their guests. Using Toast Catering & Events, you can charge your client based on how many tickets are redeemed.

1. An order with an Bar Estimate item is created in Catering & events on Toast Web.
2. In Toast Web, the invoice is created & sent to the customer via email.
3. The customer distributes drink tickets to their guest..
4. Service begins. The order can be viewed from the Payment Terminal screen of the POS. 
5. Staff only adds items to the order as tickets are turned in.
6. When service concludes, customers can pay on POS or via the payment link that was emailed to them; they sync real time.

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Tableside Service

Tableside service is a style of service where your kitchen prepares in a fashion similar to restaurant operations, but the billing for all tables is done through an invoice to a single customer.

1. An order with Food Estimate and Drink Estimate items in Catering & events on Toast Web.
2. In Toast Web, the invoice is created & sent to the customer via email.
3. Service begins. The order can be viewed from the Payment Terminal screen of the POS. 
4. Use Table Service Mode for day-of fulfillment. Servers can add items to tables and fire to the kitchen as needed.
5. When service concludes, use the Payment Terminal screen to combine checks. It’s incredibly important that you select the invoice's check first, then all of the tables you want to add onto the invoice's check.
6. Customers can pay on POS or via the payment link that was emailed to them; they sync real time.

Note: If your style of service already knows the table’s orders and you want to leverage coursing/firing of items, you’ll need to include the adding of those items to tables as pre-work for your staff.

There is no way to do coursing in Toast Catering & Events in advance, and must be done as described above. 

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Replenishment Service     

Replenishment service is one where items are left in an area and replenished as they’re consumed. This style of service is very similar to a pay-on-consumption bar setup, but typically applies to non-alcoholic or snack food drops.

1. An order with the starting quantities for the requested items is created in Catering & events on Toast Web.
2. In Toast Web, the invoice is created & sent to the customer via email.
3. Service begins. The order can be viewed from the Payment Terminal screen of the POS. 
4. Items are added to the existing order until service is finished.
5. Remove quantities on the order of your leftover items to show the actual totals of what was consumed .
   
   • If there is a minimum for this event, your staff may need to add an open item to charge for the difference between the minimum and the actual total.
   • For example: Guests consumed $600 worth of items, but the minimum was $1000. Your staff may add in an open item called Meet the Minimum with a price of $400. 
6. Customers can pay on POS or via the payment link that was emailed to them; they sync real time.

Catering Orders on a Kitchen Display System

Detailed information on Kitchen Display Systems (KDS) can be found in this Support Center article, Get Started With Kitchen Configuration. Both Toast Catering & Events and Toast Catering & Events Pro orders will be available within KDS as long as you have set up prep stations and configured your KDS appropriately. Catering orders are also great candidates for using production items as well — learn more in this video.

Your BEO data / form data will not appear on Toast POS or KDS. Catering orders will appear in the same fashion as all other orders on Toast POS. 

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Catering Orders on the Orders Hub

Detailed information on orders hub can be found in this Support Center article, Manage Off-Premise Orders With Orders Hub. Both Toast Catering & Events and Toast Catering % Events Pro orders will be available within Orders Hub as long as you have not filtered out the results.

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Manage Catering Orders Without Hardware

No hardware is required to use Toast Catering & Events. If you choose to run without hardware, you’re likely to use email notifications or the Catering-specific Prep List and Pack Sheet reports to prepare for your upcoming orders. 

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