Get Started With the Skip Integration

• Get Started Video Playlist
• Skip Integration Overview
• Timeline & Process Overview
• Add the Skip Integration
• Menu, Dining Options & Settings
  • Menu
  • Manage Availability Through the Snooze Feature and the On/Off Function
  • Alcohol Labeling
  • Dining Options
  • Online Ordering Schedule
  • Payment Type
  • Marketplace Facilitator Tax (MPF)
• Frequently Asked Questions

For information on Marketplace Facilitator Taxes and how they affect your restaurant if you integrate with Skip, check out our FAQ guide here. 

Get Started With the Skip Integration Video Playlist

Get Skip orders fired straight to your kitchen! Pair Toast with Skip to eliminate the need for a separate tablet or printer, free up valuable counter space, and keep your front-of-house staff focused on guests in the restaurant with Skip's approved and certified POS integration.
 
Reach more diners while reducing labor costs through our direct integrations with the biggest delivery brands — no more double entry.
 
Watch the following video series to learn everything you need to know when getting started with the Skip integration:

Overview and setup of the Skip third-party delivery integration.

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Skip Integration Overview

Note: Before you begin, we recommend setting up a Skip account in advance. You can sign up here (external link) if you do not have an account.

1. Receive orders placed on the Skip app directly on your Toast POS - Eliminate the need to manually enter orders from a tablet into Toast. 
2. Manage your Skip menu via Toast POS - Menus, including 86'd items (an item removed from the menu because it is no longer available) are synced within minutes. 
3. Reporting into Toast in real-time - Skip orders use a unique payment type and dining option for easy reporting and tracking. 

• Modifier group with a pre-modifier
• Time-specific pricing (items and mods)
• Defaulted Modifiers
• Size Matching 1 (MMP) (Price on Mod Group)
• Size Matching 2 (PMM) (Price on individual Mods)
• Sequence pricing (MMP)
• Size/Sequence Pricing (MMP)
• Swap/Substitution Pricing (PMM)

Skip Integration Timeline & Process Overview

1. Sign up for a third-party integration by requesting a demo via Toast Shop, contacting your Customer Success Manager, or Toast Customer Care. 
2. After sign-up, you will receive an email confirming your purchase and the integration will be automatically added to your Toast Web account. 
3. When you log into Toast Web, a checklist will appear to complete Skip setup. Complete the onboarding checklist. Note: You must complete this checklist, or your integration will not work. 
   
   1. Please ensure your restaurant is not in test mode. The Toast team cannot complete your setup if your restaurant is still in test mode. 
   2. You can find this checklist under the setup button on the top right of the Toast Web home page.
4. Complete menu and pricing details.
   
   1. Select the checklist and complete your menu and pricing selections.
   2. The Toast onboarding team will work on setting up your menus, prices, and other configurations. Note:  A duplicate menu might be created to remove menu incompatibilities and other issues so we can apply your desired price increase.
5. Receive email confirmation from Toast that your menu and pricing configurations are set.

Check out the image below to learn more about the time it takes for each setup step, who to contact for support, and who is responsible for each setup step. 

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Add the Skip Integration to Toast

You can connect your Toast POS with Skip's marketplace in a few easy steps

1. Contact your Customer Success Manager, Customer Care, or select Get a demo in Toast Shop, on the Skip icon. For more information on purchasing products in Toast Shop, see Order New Products on Toast Shop (Canada, Ireland, and the U.K.)
   
    
   
   
2. A confirmation page will appear. Select Confirm Selections.
3. A Toast representative will reach out with the next steps to add the integration. 
4. When the integration has been added, it will appear in your Toast Web account.  You can select your menus to use with Skip and increase prices if you like. You can follow the progress of your integration by following the Setup Checklist listed in Toast Web. Skip integration status will be unlocked once all items have been completed on the checklist. If you encounter an error page, make sure you have permissions 8.4 and 8.5 enabled on your account, as these are needed to access the steps in the setup checklist. Note: You must complete the checklist, or the Skip integration will not work.
   
    
   
   
5. Select or set up menus and adjust pricing from here.
   
    
   
    
   
   
6. Next, let’s add your Skip account by selecting Yes, I have a Skip account.  If you do not have a Skip account, select No, I don't have a Skip account, a representative from Skip will contact you. 
   
    
   
   
7. You will receive the message below stating that your integration setup is in progress and suggesting the next steps. Note: You will also receive an email with next steps.
   
    

9. Next, the Toast team has passed your information on to Skip so they can complete their side of the setup process. The setup checklist will update you on the progress of the partner setup. 
10. Once your integration setup is complete and you've received your first order, the landing page will be updated below. 
    
     
    
     

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Menu, Dining Options & Settings for the Skip Integration

Menu for the Skip Integration

Skip can pull your menu directly from Toast.  You can manage your Skip integration menu by navigating to Takeout & delivery > Third-party ordering and selecting Menu Settings for Skip. To allow Skip to display a menu, make sure the visibility for the menu is set to Online Orders: Partners. Note: If you choose to integrate with multiple third-party online ordering partners, you can use the menu builder to control which menus are shared with each specific partner, as shown below. To learn more, check out this Support Center article: Set Menu Visibility in the Menu Builder.

Manage Availability Through the Snooze Feature and the On/Off Function for the Skip Integration

Alcohol Labeling for the Skip Integration

If you are a Skip integration customer, you can now mark items as containing alcohol directly in your Toast menu. This will allow you to leverage labeled alcohol menu items from any of your Visible to: Online ordering: Partners menus.

Visit Labeling Menu Items as Alcoholic for step-by-step directions to label alcoholic menu items. 

Assign Dining Options for the Skip Integration

You will need two Skip-specific dining options for Skip orders to flow into Toast. Note: These dining options will appear greyed out as they are not editable and cannot be deleted. 

• Skip Takeout with the behavior set as Take Out
• Skip Delivery with the behavior set as Delivery

Even if you have an existing dining option labeled "Skip," a new one will still be created. Skip will use the Delivery option for orders delivered to the guest and the Takeout option for pickup orders. If you don't offer pickup orders through Skip, the dining option for pickup won't be used. These dining options will allow you to accurately report the orders and revenue generated by each Skip order method. 

Hours are updated in real time. Ensure that the hours you would like to use in Skip are configured using your Online Ordering Schedule for Takeout.
 
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Create Payment Type for the Skip Integration

What is Marketplace Facilitator Tax? Skip collects tax from the guest and remits it to the state without the restaurant ever seeing the tax money. Additional information can be found in this Support Center article on Understand Marketplace Facilitator Laws & How They Affect Your Restaurant.

Please contact Skip directly if you have questions regarding marketplace facilitator taxes at posintegration@skipthedishes.ca.
 

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Frequently Asked Questions for the Skip Integration

• I'm part of a restaurant group, do I have to set up the integration separately for each location?
• I didn't finish setting up the integration and the page timed out. What should I do?
• How will I know my sign-up and onboarding steps were completed correctly?
• I need to make changes to my Skip menu. Where should I do it -- in Skip or Toast?
• How do I update my hours in Skip?
• Will items go out of stock on Skip menus when they are 86'd on the POS?
• Can I have different menu pricing on Skip vs. Toast POS menu?
• How is the prep time that is quoted to guests calculated?
• I only use the Skip-Toast integration for delivery orders, and not pick up. I see two dining options were created when the integration was set up. Does this mean I now will start seeing pickup orders as a result?
• If I want to stop using the Skip integration permanently, what should I do?
• If I am using an aggregator to have all my delivery orders integrated, can I still use my aggregator partner?
• Can I sell alcoholic beverages on my Skip menu?
• Do you support virtual or ghost kitchen brands?
• Should I contact Toast or Skip if I am having issues with my integration?
• Does my Skip integration respect manual approval or approval rules in Online Ordering?

I'm part of a restaurant group, do I have to set up the integration separately for each location?

Yes, you'll need to follow the same steps individually for each restaurant you'd like to add the Skip-Toast integration to.
 

I didn't finish setting up the integration and the page timed out. What should I do?

You can easily access the setup steps in Toast Web when you log in. A checklist at the bottom right of your screen will pop up, and there will be a line item for the integration setup.

 
How will I know my sign-up and onboarding steps were completed correctly?

After signing up for the integration and completing all the onboarding steps, Toast will begin reviewing and setting up the configuration in the backend. Once the Toast onboarding team has reviewed the configuration, if you have not received any emails from Toast, please confirm the email address linked to the account with your team, Sales Rep, or Toast Customer Care. All of the onboarding steps need to be completed to trigger the Toast team’s review and confirmation email.
 

 
I need to make changes to my Skip menu. Where should I do it -- in Skip or Toast?

Once you are live on the integration, you should make ALL menu changes in Toast, NOT on the Skip portal. Menus with visibility set to Online Orders: Ordering Partners are shown on Skip and the other online ordering partners you may use. For more information on changing your menu's visibility settings, check out Manage Your Menu Visibility Settings.

Note: Menus are refreshed from Toast on a nightly basis, so updates made to Toast during the day will be reflected the following day in Skip. When you go live on the integration, your existing menu on Skip will be overwritten with your menu and images from Toast. If the menus have not been refreshed in Skip one day from the publish date and there are no unpublished changes in Toast, contact Skip as they will need to re-sync the menus on their end. 

How do I update my hours in Skip?

Skip uses your Takeout hours set via your Online Ordering Schedule. Should you need to change this schedule at any time, you can do so by selecting Takeout & Delivery using the navigation on the left side of your screen and selecting Online Ordering Schedule under the Availability header. If your restaurant offers self-delivery through Skip, then Skip would also use the Delivery hours (see two tabs in the image below). 
 
Note: For more information on setting restaurant hours and services, check out Set Up Restaurant Hours and Services or this step-by-step guide in Toast Web.

 
Will items go out of stock on Skip menus when they are 86'd on the POS?

Yes, items will go out of stock on the Skip menu in real-time when they are 86'd on your Toast POS. See How to 86 an Item for a refresher on how to 86 an item.

 
Can I have different menu pricing on Skip vs. Toast POS menu?

Yes. Menu-based pricing can be set up where a burger costs $10 on Toast POS and $12 on Skip, for example. To change the price settings on your menu, see Build Happy Hour Menus with Menu Specific Pricing or contact Toast Customer Care team for assistance.

 
How is the prep time that is quoted to guests calculated?

By default, Skip starts with a baseline estimate for delivery and pickup. However, to give you the most accurate timing, Skip continuously updates these quotes based on:

• Partner Settings: The specific prep time the restaurant has set in their system.
• Real-Time Conditions: Adjustments for busy periods (like the lunch rush) or slower times.
• Travel Distance: The distance between the restaurant and your delivery location.

 
I only use the Skip-Toast integration for delivery orders, and not pick up. I see two dining options were created when the integration was set up. Does this mean I now will start seeing pickup orders as a result?

If your restaurant doesn't offer pickup orders, the pickup dining option will not be used, and you can continue to not offer the option for pickup through Skip. 

If I want to stop using the Skip integration permanently, what should I do?

To request deactivation of the integration, please contact Toast Customer Care, who will then coordinate with Skip to complete the deactivation process.

 
If I am using an aggregator to have all my delivery orders integrated, can I still use my aggregator partner?

Toast can integrate your Skip orders via this integration directly. Please coordinate with your aggregator if you plan to stop using their service. You should call Skip to switch to tablet protocol, then stop your aggregator service to prevent losing any Skip orders. Once you are on the tablet protocol, you can sign up for the direct integration in Toast Web using the My Integrations page. 

Note: If you use other delivery platforms, we recommend you continue to use the aggregators to integrate all orders into your Toast POS. 

Can I sell alcoholic beverages on my Skip menu?

Yes, alcoholic beverages can be sold through Skip. See the Alcohol Labeling for the Skip Integration section of this article for more information.

Do you support virtual or ghost kitchen brands?

Yes, as long as one brand on Skip marketplace maps to one unique location setup in Toast.

 
Should I contact Toast or Skip if I am having issues with my integration?

Menu, configuration-related issues, driver questions, and past/current order questions can be addressed by the Toast Customer Care team. 

Does my Skip integration respect manual approval or approval rules in Online Ordering?

No, all Skip orders are sent directly to the kitchen. 
 

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